Refund Policy
1. Refund Requests
Refund requests must be made within 7 business days from the payment date.
2. Eligibility for Refund
- A refund may be considered if we failed to deliver the agreed service.
- The translation was not delivered within the agreed timeline and you no longer require the service.
- The quality of translation does not meet professional standards (subject to review).
3. Ineligible Refunds
- Refunds are not issued for change-of-mind or incorrect language selection by the user.
- Refunds are not available once the translation has been fully delivered unless due to an error on our part.