Terms & Conditions

1. Scope of Service

• We provide professional translation services delivered digitally via email or web-based platform.
• No physical documents are delivered.
• All services are custom and fulfilled based on client specifications.
• Estimated delivery time is communicated at the time of order confirmation.

2. Payment Terms

• Accepted payment methods: JCB, AMEX, Mastercard, Visa.
• Accepted currencies: JPY, HKD, USD.
• Full payment is required before work commences.

3. Service Usage

• Our translations are for private or professional use only.
• Users may not resell or publish the translation under misleading claims without our consent.

4. Fulfillment & Delivery

• All services are delivered digitally via email or client dashboard.
• Standard delivery times vary by word count and language pair; expected delivery timelines are communicated upfront.
• No physical delivery is offered.
• If delays occur, we will notify the client as early as possible and offer resolution options.

5. Disclaimer of Warranties

• Translations are provided “as is” and we do not guarantee legal or certified accuracy unless specified.
• We disclaim any liability for misinterpretation arising from poor source material or ambiguity.

6. Limitation of Liability

We are not liable for damages arising from reliance on translated content for legal, medical, or contractual decisions unless certified translation was ordered.

7. Governing Law

These policies are governed by the laws of Hong Kong and disputes shall be settled in courts located therein.

8. Policy Updates

We reserve the right to update these policies at any time. Continued use of our services implies acceptance of the updated terms.